Difficult clients take many different forms. As sales specialists, focused on the staffing industry, we have to deal with different situations and types of clients. On the one hand, we have clients who are friendly and easy to get along with. On the other hand, we can find clients who are aggressive, hostile, and disrespectful. However, the way you handle difficult clients is going to determine whether or not you will be successful in this particular business.
Here are some tips to deal with difficult clients:
- Breathe and stay calm.
- Be an active listener
- Be kind and try to smile
- Identify the problem and propose a solution
- Be empathetic
- Apologize if necessary
- Be comprehensive
- Do follow up, whether by phone or email
- Be communicative, ask questions
- Stay professional
Remember, do not panic if you happen to have difficult clients, sometimes not all of them are a good fit for your company. However, the important thing is to remain calm, positive, and above all, learn from it. Do not take these types of situations personally or with a negative feeling, take advantage of it, and learn as much as you can.
“Your most unhappy customers are your greatest source of learning.” Bill Gates
Written by: Aurimar Barrientos – Commercial Assistant Manager