Account Manager

Our clients are a well established and renowned name in the Pharmaceutical Industry and now are seeking an Account Manager to join their team.

Qualifications / Requirements

  • Synthesizes complex or diverse information.
  • Collects and researches data.
  • Uses intuition and experience to complement data.
  • Designs work flows and procedures.
  • Generates creative solutions.
  • Uses feedback to modify designs.
  • Demonstrates attention to detail
  • Identifies and resolves problems in a timely manner.
  • Manages difficult or emotional customer situations.
  • Responds promptly to customer needs.
  • Solicits customer feedback to improve service.
  • Responds to requests for service and assistance.
  • Meets commitments.
  • Focuses on solving conflict, not blaming.
  • Maintains confidentiality.
  • Communicates changes effectively.
  • Builds commitment and overcomes resistance.
  • Prepares and supports those affected by change.
  • Delegates work assignments.
  • Provides recognition for results.
  • Exhibits confidence in self and others.
  • Understands business implications of decisions.
  • Displays orientation to profitability.
  • Demonstrates knowledge of market and competition.

Responsibilities

  • Maintain, develop and update customer opportunities, strategic account plan, call reports into CRM
  • Report in a monthly basis top line growth (Sales, Volume and Gross Margin
  • Respond to and follow up sales enquiries by post, telephone, and personal visits.
  • Maintains multi relationships with customers and key accounts
  • Ensures the company is in compliance with all local laws and regulations.
  • Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
  • Monitor and report on activities and provide relevant management information.
  • Plan and prioritize personal sales activities and customer/prospect contact toward achieving agreed business aims
  • Manage product/service mix, pricing and margins according to agreed aims.
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.
  • Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
  • Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
  • Carry out customer surveys.
  • Attend training and to develop relevant knowledge and skills.
  • Codes of business conduct leadership and compliance.
  • EHS&S 100% compliance
  • Self-development and continuing personal development
  • Manages and motivates staff (including: hiring, firing, performance management and
  • recognition duties).
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
  • Train, direct and appraise staff.
  • Schedules staff working hours. Recommends overtime, approve time cards for staff and forwards to director for payroll preparation.
  • Enforces staff and conditioning room policies and procedures.
  • Recruits, trains, schedules and evaluates subordinates according to established club
  • procedures.

Education / Training

Bachelor’s degree in Chemical Engineer  (B.A.) from a four year college or university

Background

 One to two years related experience and/or training; or equivalent combination of education and experience.