Customer Service Representative – ( JN -112021-4635)

Do you like to change hats, keep an eye on logistics, reports, data, ensure excellent service standards, and maintain high customer satisfaction?

Our client is a global food and beverages company that is looking for a Customer Service Representative to join their team in Winter Garden, FL.

This position is to be performed on-site, Monday – Friday (8:00 am – 5:00 pm).

You will be the first communication point between the company and the client. Being flexible, proactive, energetic, hands-on, and capable of being on call as required will be very important. And if you are open to relocation, this will be a great opportunity for you.

 

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Qualifications / Requirements

  • Bachelor’s Degree
  • + 2 years of Customer Service experience or related
  • Strong interpersonal, teamwork, analytical, detail-oriented, problem solving, organizational skills.
  • Strong communication skills (verbally/writing) in English and Spanish or Portuguese (preferred)
  • Proficient in Microsoft Excel, ERP system (SAP)
  • Experience in the Food & Beverage industry, Aroma oils, or Flavor oils field – advantage.

Responsibilities

Your day-to-day duties will include:

  • A high volume of calls/emails/ follow-ups, provide product information and oversee different accounts.
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
  • Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Identify and assess customers’ needs to achieve satisfaction and provide professional customer support.
  • Handling high-volume data, budgeting, reports, booking and receiving (import/export) activities
  • Supporting the logistics team and working alongside the Customer Service and Logistics Coordinators for North and Central America

Other

Benefits

  • Health, life, dental, and vision insurance
  • 401(k) with a 3% match
  • Unlimited PTO
  • Training and opportunities to be promoted