Qualifications / Requirements

• 3+ years of SaaS B2b account management or customer success required.
• 5+ years of working at or directly with sports and/or entertainment & media organizations.
• Experience with Salesforce.com
• Proven results in meeting customer retention and expansion goals.
• Excellent presentation skills – verbal and written.
• Clear understanding of the social media landscape and current trends.
• A proactive, intentional approach handling customer relationships.
• Willingness to travel based on customer needs.

Responsibilities

• Establish customer relationships to build trust and advocates.
• Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint.
• Guide a customer through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion.
• Support Director of Strategic Accounts with overall portfolio, co-owning both customer-facing and internal execution and communication.
• Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs.
• Work proactively to eliminate risk for churn, escalating customer issues as needed
• Deliver reports to showcase value, opportunities for improvement and growth, and overall trends.

Other

Benefits

• Stock options
• Great benefits package: unlimited vacation, health, dental and vision benefits
• This position is fully remote in the US. Eastern Time preferred.