General Manager

Our clients in the Hospitality Industry are currently looking to expand their team and are in the market  for a General Manager.

Qualifications / Requirements

  • Someone that is looking for a new challenging
  • This position will be the General Manager of United States but it can become the GM of USA and Latin America, so it could be a Regional Manager
  • The GM will be working directly with the CEO
  • Someone that can help develop the brand and achieve the “Proof of Concept”
  • Someone with a background in Food & Beverage (F & B)
  • Excellent Customer Service Skills
  • Excellent Communication Skills
  • Bilingual (English & Spanish)
  • Experience working with high level executives
  • Excellent experience dealing and supervising a team
  • Achieve Maximum Guest Satisfaction
  • Achieve Maximum Associate Satisfaction: You must maintain an excellent relationship with your associates, this will be measured by a yearly associate survey.
  • Be a Brand Ambassador
  • Achieve Maximum Operational Performance

Responsibilities

  • Adhere to company policy and culture at all times.
  • Have a clear understanding on how all our systems (PMS, POS, KEY, ROOM, etc) function. You must be able to cover for any position.
  • Check critical items: daily rates sold, front desk-housekeeping occupied room discrepancies. Food and Beverage food, labor and liquor costs. Room turnover costs, inventory depletion rates, energy, water and gas consumption rates.
  • Create and Manage operational budgets, discuss them with your management team and with the corporate team.
  • Meet one-on-one, on a weekly basis with all your department heads to discuss their individual progress.
  • Be knowledgeable on the daily, monthly, and yearly metrics (especially ADR, Occupancy, RevPar)
  • Make a weekly walkthrough the hotel. You should audit all services provided by hotel.
  • Meet once a week with your entire management team and review performance metrics.
  • Meet once a week with your corporate team and review performance metrics.
  • Meet once a week with vendors to always seek better deals on products and services.
  • Create and monitor marketing and selling strategies.
  • Furnish a monthly presentation with performance indicators for the corporate offices.
  • Accomplish your goals agreed upon you and the corporate team.

Background

At least 2 years of experience as General Manager in a big chain hotel