Human Resources Senior Manager

The Human Resources (“HR”) Senior Manager has overall responsibility for the HR function as it relates to all team members, including Talent Management and recruiting, employee relations, compensation and benefits administration, development, implementation and administration of human resources programs and employment policies, personnel record-keeping, workers compensation and team member safety issues, training and workforce development, and compliance with HR laws and regulations. The HR Senior Manager performs advanced professional work advising team leaders and team members on the application of employment, benefits and workers compensation laws and regulations and employment policies in the contexts of hiring, discipline, employment termination, training, compensation, benefits, leave, equal opportunity and other human resources issues.  The HR Senior Manager must be open and available to discuss human resources matters with the entire workforce.  The HR Senior Manager works with CFO to administer benefits program, address employee safety issues, and oversee third party administrator. The HR Senior Manager supervises the Organizational Development & Training function. The Human Resources Senior Manager also performs such other functions as may be assigned by senior management.

Qualifications / Requirements

  • Communicate effectively, verbally and in writing, to a diverse audience.
  • Plan, organize and prioritize work.
  • Demonstrate the highest level of ethical behavior.
  • Remain flexible in order to adapt to changes in work environment.
  • Study and apply new information, and take initiative.
  • Excellent time-management, problem-prevention and problem-solving skills.
  • Work accurately with close attention to detail.
  • Maintain confidentiality of sensitive information.
  • Work effectively, professionally and tactfully with diverse workforce, team leaders and senior staff.
  • Possess a work ethic that includes neatness, punctuality and accuracy.
  • Exhibit a professional, businesslike appearance and demeanor.
  • Computer skills, including e-mail, word processing, PowerPoint and spreadsheets.
  • Excellent interpersonal skills to facilitate interaction with the workforce.

Responsibilities

  • Prepare and maintain accurate records, files and reports, including responsibility for maintaining personnel records.
  • Organize and work independently on multiple assigned tasks/projects and complete assignments within specified deadlines.
  • Communicate effectively verbally and in writing to all levels of staff and management, expressing ideas and instructions clearly and concisely.
  • Compile and analyze complex information, and research and develop solutions to complex issues.
  • Work well under pressure.
  • Accurately follow verbal and written directions from senior management.
  • Advise on employment statutes, rules, regulations and policies affecting team members.
  • Meet with and assist team leaders in planning and directing activities, explaining and implementing decisions, and resolving significant issues involving team members. Consults with and mentors managers and directors on employee relation issues. Assures that appropriate corrective actions are consistently administered. Counsels employees when necessary.
  • Recommend, develop, interpret and clarify personnel procedures and policies.
  •  Conduct research regarding employment issues, benefits, workers compensation and personnel procedures and, working with senior management, apply the conclusions to company’s personnel policies and practices.
  • Assist in hiring, including developing job descriptions and job advertisements, and screening and interviewing candidates.
  • Develop, implement and manage recruiting process.
  • Demonstrate skills in consensus-building and mediation in order to constructively address employee conflicts.
  •  Demonstrate skills critical for managerial success including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical and communication skills.
  • Maintain knowledge of and ensure compliance with employment-related laws and regulations.
  • Manage actions and proceedings brought against arising in connection with employment, benefits and workers compensation issues, including preparation of responses to senior management.
  • Maintain all personnel files, I-9 records, drug and alcohol screening and background investigation results, and other personnel records, and ensure company is in compliance with all laws and regulations and demonstrates “best practices” in regard to personnel information management.
  • Provide leadership in effective conflict resolution for all personnel.
  • Analyze benefits options and cost alternatives for providing employee benefits, recommend benefits program modifications and implement approved benefits modifications.
  • Work with senior management to craft consistent, equitable and competitive compensation and incentives.
  • Develop and implement human resources programs and policies and periodically update Team Member and Team Leader Handbooks.
  • Serve as a resource for team leaders in handling employee issues and assist them in counseling employees, conducting evaluations, staff training, problem-solving and consensus-building.
  • Serve as a resource for all team members by being available and accessible to discuss all human resources related issues.
  • Oversee the Organizational Development & Training function and develop employee training programs.
  •  Maintain inter- and intradepartmental work flow by providing information to and cooperating with co-workers.
  • Assist in hiring by providing job descriptions and advertisements, and in the case of hiring of senior team leaders, by screening and interviewing candidates.
  • Work with CFO on matters involving benefits, employee safety and workers compensation issues.
  • Oversee handling of employment-related inquiries, such as employment verification requests and unemployment compensation inquiries and proceedings.
  • Chair/serve on various committees.
  • Develop, implement and participate in employee recognition programs.
  • Enhance job performance by applying up-to-date professional and technical knowledge gained by attending seminars and conferences and reviewing professional publications.
  • Perform other duties as assigned by CEO or other senior management.

Education / Training

  • Bachelor’s degree in HR Management or related discipline required; Master’s degree preferred.
  • PHR certification required.
  • SPHR or GPHR certification preferred.

Background

  • At least ten years of professional experience across all HR disciplines, including employment, benefits, compensation, employee relations, training and development, workers compensation and conflict resolution.
  • Experience working with a diverse workforce.