International Account Representative

Qualifications / Requirements

  • Bachelor’s Degree preferred or equivalent experience
  • Bilingual in English and Spanish
  • Prior experience (at least 2 years) in a financial institution in a branch.
  • Basic report writing ability, organizational skills, telephone skills
  • Ability to work in a Windows environment (Word. Excel, Power Point).

Responsibilities

  • Experience in opening international bank accounts
  • Responsible to maintain knowledge of all Bank products and services
  • Execute all operation responsibilities relative to opening and maintaining all products and services
  • Provide quality customer service to all current and prospective customers as measured by bank service standards
  • Takes ownership for handling complex customer inquiries and follows through to completion
  • Adhere strictly to compliance and operational policies & procedures in accordance with the Bank and regulatory standards
  • Complete other related duties as assigned, including providing guidance and training to less experienced personnel
  • Review customers account activity in order to insure compliance with Bank Secrecy Act
  • Expected to be a team player and support other members of the Bank as needed
  • Be able to structure tasks and manage time effectively with a keen mind on prioritizing
  • Other duties as required