IT Help Desk Tier I (JN -052022-4850)

Isn’t it time to be part of a team that will trust you more progressively? A place where your own progressive learning and development will lead to more seniority for you?

Assist in supporting the I.T. infrastructure of our facility from helpdesk to admin work!

Help out where needed with supporting on-site needs for the I.T. team

Qualifications / Requirements

Preferred Experience & Education

  • 1-2 years of relevant work experience
  • Bachelor’s degree in IT/IS, CS, Cybersecurity, or related area
  • Great Windows environment experience/certifications – especially on Windows 10+
  • Value knowing more than just Windows – iOS, Android, macOS experience
  • CompTIA+ cert


Primary Areas of Responsibilities:

  • Help with on-site and remote user support for our developing helpdesk
  • Deploy new equipment with assistance from senior admins – workstations, printers, surveillance cameras, network equipment, etc.
  • Conduct onboardings with users
  • Conduct terminations with senior admins and HR
  • Be the eyes and ears on the ground in the facility for all I.T. needs and alerts
  • Continue to learn new skills to grow responsibility and improve the organization’s I.T. infrastructure

Education / Training

  • Bachelor’s degree in IT/IS, CS, Cybersecurity, or related area
  • CompTIA+ cert


  • 1-2 years of relevant work experience


Success Indicators:

  • Works seamlessly with the team while fitting in with the culture
  • Demonstrates thorough comprehension of instruction by performing desired tasks accurately and timely while delivering high-quality work
  • Demonstrates self-starting, ambitious behavior while being eager to learn
  • Able to improvise, adapt and overcome
  • Maintain minimal time between issue creation and resolution across helpdesk tickets
  • Growth in responsibility and trust to handle elevated issues as time proceeds