Millicom (TIGO) – E2E Cloud Delivery Manager – (JN -072022-4984)

Core Responsibilities

The primary responsibility for the E2E Service Cloud manager is to lead the team of engineers responsible for the design, installation, configuration and maintenance of Iridium Cloud infrastructure. This role works closely with NFV/IT E2E Area to ensure that Iridium infrastructure and services are implemented in accordance with corporate policy, standards and guidelines, and ensures these are properly maintained and secured.

This role is responsible for the following:

-Lead the team of engineers responsible for Networking and VMWare infrastructure.

-Create and maintain the design process for Networking and VMWare infrastructure. Design, transition and operation of Networking and VMware infrastructure.

-Capacity management for networking and VMWare infrastructure. Authoring technical designs that define how a functional design are technically implemented Assisting NFV/IT E2E Architects with the technical design, working closely with architects on project design and technical direction Assisting NFV/IT E2E Architect with design of Automation capabilities Assisting NFV/IT E2E Architects in defining Iridium Cloud group/user access control architecture Ensuring that Iridium Cloud components are properly designed, maintained and secured Ensuring adherence to best practices, standards and in accordance with corporate policy Provides L2 and L3 support by troubleshooting issues, proposing solutions, develops and tests fixes, and migrates solutions as required Developing Unit Test Plans and ensuring that standards and policies are adhered to Developing and maintaining documentation including event driven runbooks and procedures Ensuring application development standards are adhered to, both for Iridium and that of application developers Identifying commonalities between standards and service offerings for efficiencies, and working to resolve inefficiencies from complex solutions Assigning roles to Iridium Cloud Users and Groups Create and maintain the correct process for monitoring and event management.

Qualifications / Requirements

Qualifications

  • Knowledge of
    • Generic cloud services such as IaaS, PaaS, and SaaS
    • Virtualization and cloud concepts such as virtual data centers, vMotion, and dynamic resource scheduling
    • Capacity, performance management and tuning
    • Systems management concepts, processes and standards such as SNMP, DNS, NTP, AD and syslog
    • Operating systems Windows, Linux, Unix
    • Networking in general
    • Firewalls in general

ITIL / ITSM

  • Design process for Design Management
  • Design Process for capacity management
  • Design process for event management
  • Design process for monitoring management
  • Design process for change management

Responsibilities

This role is responsible for the following:

-Lead the team of engineers responsible for Networking and VMWare infrastructure.

-Create and maintain the design process for Networking and VMWare infrastructure. Design, transition and operation of Networking and VMware infrastructure.

-Capacity management for networking and VMWare infrastructure. Authoring technical designs that define how a functional design are technically implemented Assisting NFV/IT E2E Architects with the technical design, working closely with architects on project design and technical direction Assisting NFV/IT E2E Architect with design of Automation capabilities Assisting NFV/IT E2E Architects in defining Iridium Cloud group/user access control architecture Ensuring that Iridium Cloud components are properly designed, maintained and secured Ensuring adherence to best practices, standards and in accordance with corporate policy Provides L2 and L3 support by troubleshooting issues, proposing solutions, develops and tests fixes, and migrates solutions as required Developing Unit Test Plans and ensuring that standards and policies are adhered to Developing and maintaining documentation including event driven runbooks and procedures Ensuring application development standards are adhered to, both for Iridium and that of application developers Identifying commonalities between standards and service offerings for efficiencies, and working to resolve inefficiencies from complex solutions Assigning roles to Iridium Cloud Users and Groups Create and maintain the correct process for monitoring and event management.

Background

Experience

What experience is necessary to do this job? Example:

  • At least 10 years of experience working in a management position
  • Working with multicounty and multicultural teams.
  • A ‘hands-on’ attitude toward developing end-to-end services
  • Organized, detailed self-starter who is resourceful and able to effectively prioritize competing assignments
  • Ability to work in a multicultural environment interact with employees worldwide

Other

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