Rewards and Loyalty Manager

Our client, an innovative social marketing company within the beauty Industry, is currently looking for a Rewards and Loyalty Manager to bridge the technical and business worlds as they design a best-in-class customer loyalty and life-cycle marketing program.

 

 

Qualifications / Requirements

Minimum Job Requirements:

  • Bachelor’s Degree in Business or marketing
  • 5 + years of loyalty marketing/strategy experience, preferably in network marketing
  • Strong leadership and experience managing teams and developing plans
  • Exceptional presentation and communication skills
  • Strong analytical and problem solving skills with a deep understanding of customer needs and the market landscape
  • Must be a team player that challenges ideas
  • Passion and knowledge around emerging market trends and how they change customer behavior
  • Three years or more experience in hair care, cosmetics and/or nutraceuticals
  • Must be a good listener with the capability to give and receive feedback, establish trust and rapport, see the “big picture”, and be able to work in a team environment
  • Excellent skills with computer applications
  • Ability to manage multiple projects and competing priorities simultaneously without a decrease in effectiveness
  • Highly creative and high-energy personality
  • Must be a self-starter and work with minimal direction
  • Must be able to travel as needed

Education / Training

Responsibilities

  • Leads the development of digital properties used for customer loyalty management
  • Identifies and executes key strategic decisions for customer acquisition, engagement and retention
  • Serves as the primary point of contact for key loyalty program decisions, developing business cases and influencing teams to drive the plan forward
  • Owns the lifecycle marketing of customer engagement activities including planning, implementation and success measurement
  • Leads the development of the auto ship system
  • Manages lifecycle and ad-hoc digital communications campaigns
  • Creates and manages the loyalty marketing forecasts and budgets
  • Develops and delivers materials on program strategy, planning and performance
  • Creates strategy to keep organization current on the latest industry trends, growth opportunities and best practices