Senior Account Manager

Our client is a global technology company behind the world’s fastest payments processing network, right now they are looking for an Account Manager, responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth.

Qualifications / Requirements

  • Bachelor’s degree (Master’s preferred).
  • Experience in complex sales positions, business development and strategic account management preferably within the financial services or retail banking business (credit card industry preferred).
  • Leadership and Teamwork skills.
  • Customer oriented.
  • Communication effective.
  • Strong relationship management skills.
  • Sales and marketing knowledge.
  • People management.
  • Analytical.
  • Conceptual thinking.
  • Conflict resolution.
  • Bank or Financial services industry experience (credit card, retail banking experience preferred).
  • High-level negotiation skills.
  • Influencing others.
  • Language of the customer.
  • Problem resolution.
  • Strategic planning.
  • Negotiation capabilities for large size deals.
  • Multitask skills’.
  • Manages people well and builds high-performance teams.
  • Dynamic, energetic and withstands hardship and stress.
  • Acts with a sense of urgency.
  • Has credibility with multiple constituencies.
  • Demonstrate executive presence.
  • Possesses external credibility.

Responsibilities

  • Design, develop and lead the accounts strategies and business by understanding, knowing and anticipating payments industry trends, players, products, technologies, etc., delivering strong commercial execution and partnership with the accounts, leveraging products & services value proposition to manage account´s pain points at a strategic level, with a short and long-term vision, by understanding their competitive advantage, value proposition, strategy and milestones.
  • Increase the company’s relevance (share and P&L participation) in the accounts business through negotiations at Senior Management level, setting with them the business strategy in the mid to long-term view, understanding and influencing customers’ end-game and roadmap, as well as influencing trends and strategic decision of the accounts.
  • Increase footprint in the accounts by identifying new business opportunities within traditional solutions and beyond, negotiating at Senior Management level to obtain approval and sponsorship to develop such opportunities.
  • Lead cross-functional teams (Marketing, Products, Customer Delivery, CIS, Services, etc.) to manage and deliver on transformational projects with mid to long-term financial impact, managing, leading and coaching a sales team, including handling responsibilities of administrative processes (SIP, performance review & feedback, etc.). Lead teams on his/her responsibility.
  • Design, develop and manage business solutions for the accounts that will serve to identify and solve the accounts needs through deep understanding of value proposition, and by continually challenging the company’s planning, decisions and initiatives. Strengthen internal requests by aggregating cluster accounts needs and opportunities, to provide leverage to and liaison with accounts strategy and vision.
  • Responsible for cluster accounts P&L performance (business drivers and revenue lines) and profitability (margins), setting forecast and business drivers projections, ensuring accounts performance to meet annual targets, understanding financial and administrative processes and policies, but continually challenge internal status-quo in favor of a more customer-oriented organization, supporting accounts in selling services through expert level of one or more services tracks (Processing, Fraud, etc.) as well as in-depth knowledge of the company’s solutions/products to ensure commercial execution.
  • Manage, lead and align sales and functional teams including resources in other geographies to develop an integrated strategy for customers that have regional presence. Lead teams on his responsibility through ensuring performance, development, coaching and growth, tracking and managing the team to make sure they accomplish the objectives and grow within the company.
  • Active engagement and alignment in the definition and execution of the market transformation strategy.
  • Leads and manages existing customer relationships, and works to identify opportunities and customer needs in the core business/ new flows/ digital.
  • Partners with customers to deliver customized solutions and comprehensive consulting support.
  • Responsible for pipeline management at the account level.