Service Writer (JN -082020-4231)

Our client is a well stablished business in boating industry dealers in South Miami, and they are looking for a Service Writer to be part of their team.

As a Marine Service, you will responsible for initiate Marine services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

They provide one of the industry’s most competitive training, benefits and compensation packages!

Qualifications / Requirements

  • Marine Maintenance
  • Problem Solving
  • Reporting Research Results
  • Quality Focus
  • Productivity
  • Estimating
  • Customer Service
  • Problem Solving
  • Safety Management

Responsibilities

  • Ascertains customer concerns and services by listening to customer’s description of symptoms; clarifying description of concerns; conducting inspections of cause; checking units’ maintenance records; check for any and all recalls or bulletins; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Direct involvement with the sales department for all new prep of rigging orders.
  • Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles if applicable.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system Lightspeed.
  • Maintains customer rapport by explaining estimates and expected return of unit; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging valet service when needed and deliveries.
  • Maintains unit records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications such as but not limited to bulletins & recalls.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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