Account Manager, Miami, Florida (JN -112021-4626)

Come join our team!

#LI-JR1

A fast-growing, well-funded startup that has raised nearly $294m since our creation in early 2015. Backed by world-class investors from some of tech’s most disruptive companies, including Slack, Trello, Twitter, Farfetch, Deliveroo and Delivery Hero, our team is made up of A-players from across the Travel Industry.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion—by simplifying the process for everyone involved.

We’re continuously growing and adapting to the situation. Because we’re innovators we have been focused on turning lemons into lemonade, during the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

As an Account Manager, you will be responsible for actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base therefore this role will be pivotal in ensuring we continue to wow them with the best possible support.

You’ll possess a genuine hunger to navigate your accounts through a fast-changing, hyper-growth environment, a curiosity for business travel to grow your knowledge and be ready to roll-up your sleeves and work hard.

What You Will Do

  • You’ll own a portfolio of SMB and Enterprise customers and develop a high level of customer engagement with influential users within those accounts
  • You’ll gain a deep understanding of your customers business and show you understand and identify with their goals as an organisation and within the wider business travel space; you’ll then use this information to develop solutions and education strategies for their teams
  • You’ll develop a deep understanding of our client’s portfolio of products, in order to fully understand and appreciate each stage of the customer journey
  • You’ll identify common problems within each account and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past
  • You’ll be our client’s biggest advocate within your clients and your clients biggest advocate within the company. You’ll be the first one to address any issues, get support from our technical teams but also educate your clients on any new product features

What We Would Like

  • 2-3 years of relevant work experience within Account Management
  • Experience in the Travel industry and/or SaaS products
  • Strong technical aptitude
  • Customer focused with an outgoing personality
  • Excellent analytical abilities with a fluency in Excel
  • Strong analytical background
  • Fluency or very high level of proficiency in English

On top of that, you will only be the right candidate if you are:

  • Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
  • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
  • You seek feedback early and often and are open to both give and take constructive and direct criticism.

As an Account Manager you are the guardian of our relationships with our clients so we would love you to also be empathetic, honest and trustworthy and to always consider the bigger picture.

What do we offer?

  • Competitive compensation including equity in the company
  • Generous vacation days so you can rest and recharge
  • Health perks such as private healthcare or gym allowance depending on your location
  • “Flexible compensation plan” to help you diversify and increase the net salary
  • Flexibility to work from home most of the time with core hours
  • Unforgettable TravelPerk events including to travel to one of our hubs
  • Udemy for business account to continue your development
  • Mental health support tool for your wellbeing
  • Exponential growth opportunities

Here we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.