Business Controls and SOX Manager (JN -062019-3991)

Our client is a leading telecommunication and digital services provider which serves 50 million customers and employs over 12,000 people around the world. They are currently looking for a Business Controls and SOX Manager. This role will be an integral part of the company’s Business Controls Group, a team which aims to provide practical hands-on support to all their operations to enable them to design, implement, stabilize and optimize their internal controls.

Qualifications / Requirements

  • Established risk and controls specialist with experience in a similar SOX/internal audit/internal controls/business controls/service function and likely also one of the Big 4 firms specializing in IT risk/assurance and Revenue Assurance
  • Minimum of 10 years relevant experience
  • Qualified accountant or equivalent professional qualification
  • Experience of working in a complex multinational and multicultural corporate environment
  • Telecom’s and technology experience are highly desirable as is experience working in emerging markets
  • Revenue assurance experience highly valued

Required technical skills and experience

  • Excellent recent working knowledge of SOX 404 requirements, processes, documentation and remediation
  • Detailed understanding of internal processes and controls, governance and risk management with a specialism for end to end revenue controls
  • Technology literate with a strong understanding of related IT General Controls and also system configuration and automated controls
  • Experience of control design and operation involving third party providers
  • First class analytical and problem-solving skills
  • Knowledge of Governance, Risk and Compliance tools and technology
  • You will be required to provide evidence to demonstrate your ability to enable process change and how you have personally delivered improved internal controls
  • An understanding of Telecom technology is an advantage

Communication, leadership and people skills

  • Excellent verbal and written skills – fluent English and Spanish essential
  • Tenacity, commitment and personal drive to deliver whatever it takes
  • A focus on continuous improvement, always looking for better, more efficient control approaches
  • Proactively liaise with peers across corporate functions, partner with colleagues across our markets and with external consultants
  • The ability to communicate in both written and oral formats to CXO level
  • People management – ability to influence, cajole, direct where appropriate.  Ability to judge when to support, when to intervene and when to escalate
  • Relationship management and business partnering skills – proven experience of building, developing and sustaining relationships with key stakeholders, especially senior management.  Also, with external service providers and consultants where required
  • Root cause analysis – understanding an issue or complex problem, the key drivers behind it, then working with the process owners to define and action plan and support the implementation of a sustainable solution
  • Project management and scoping of work plans
  • Attention to detail, demonstrated integrity and professionalism
  • Ability to work independently and manage multiple projects under time pressure


The role will be based in Miami and will report to the VP of Group Business Controls team. International travel (mainly within Central and South America) will be required, up to 40%.

You will be responsible to manage one direct report and will have a network of internal control/SOX professionals in each country with dotted line reporting.

Process and control improvement:

  • Work with the Head of Business Controls and other team members to develop and execute a program of control improvement
  • Oversee the end to end revenue control framework including SOX risk and controls matrix and the Internal Control Manual.
  • Evaluate the design, implementation and operating effectiveness of relevant controls, both manual and automated, taking into account the related IT General Control environment and the involvement of third parties
  • Own the SOX revenue scoping in line with best practice
  • Design and implement the controls methodology for revenue topics such as test calls
  • Work with all stakeholders to ensure that control design improvements are implemented in accordance with agreed timelines
  • Be an ambassador for process improvement across all businesses; promote sharing of knowledge and best practice between businesses
  • Undertake ad-hoc controls and assurance projects as required
  • Liaise with other internal and external assurance providers as part of the Group’s overall assurance framework, in particular the Group Chief Accountant, Head of Technology Risk and Controls, internal and external audit teams, Group Revenue Assurance and others.

Monitor and report:

  • Coordinate and review management testing programs, walkthroughs, other testing campaigns and exercises such as control self-assessment
  • Analyze and review the results of the above: ensure clear root cause, action plans, follow timely delivery of corrective, preventive and improvement actions
  • Manage and oversee the revenue controls audit work performed by our external and internal auditors; evaluate findings and agree on next steps