Customer Experience Manager (JN -122021-4653)

We´re looking for a customer experience manager to join one of the biggest telecommunications and technology companies all over latinamerica , this will be an amazing journey , with a great learning path, with big growth opportunities to join as soon as possible

 

Main interfaces

Regional MFS Team, countries’ local teams, group teams, including IT, Engineering, Products, Commercial, Procurement, Finance and others.

 

#LI-PR1

Qualifications / Requirements

·      High analytical capabilities with a ability to extract insights from data and connect dots

·      Communication across all different org levels and stakeholders

·      Enjoy getting into the details and solving complex problems

·      Ability to articulate large data sources into useful analytical reports to elaborate and follow up performance tracking

·      Extensive experience building sophisticated PMO processes, portfolio prioritizations, project / portfolio costing tools etc.

·      Ability to craft solid executive reports and presentations to high management

·      Knack for coordinating multiple teams towards achieving a common goal

·      Maintain balance between attention to detail and swift execution

·      Familiarity with working in agile mode

·      Ability to lead complex projects ensuring the timely and high-quality implementations/results

 

Responsibilities

·      Relationship Management: develops and maintains a productive working relationship with business owners, program sponsors, vendors, and key clients

·      Project Planning: creates and maintains the project / program plan ensuring PM methodology is adhered to; develops, and continually updates, detailed project/program management plans and schedules

·      Resource Management: Determines staffing requirements and forms project teams; Develops budget requests for resources; provides work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts

·      Procurement Planning: assist with identifying which resources need to be procured

·      Risk Management: identifies the elements of risks in the project / program; analyzes, prioritizes and consolidates this risk and assesses its potential impact to the client as well as on each project individually and within the program as a whole; develops and maintains risk plans, processes and systems in order to mitigate such risk

·      Budget & Portfolio Management: utilizes various tools and techniques for estimating costs associated with project including physical, financial and human capital costs as well as project profitability. Helps with the technology portfolio prioritization

·      Project Monitoring: monitors the project / program identifying resource needs, performing quality reviews, an escalating school, budget, quality, timeline issues appropriately; escalates timely

 

Education / Training

Business, related IT degree or similar •Master’s Degree •PMI, scrum master certifications are a plus

·      4-6 years of relevant experience with a mix of project, program management

·      Experience in telco, financial institutions, fintech or leading management consulting firm, with work within technology companies strongly preferred

·      Experience working multidisciplinary teams with background in business products implementations, PMO, IT or engineering deployments and/or commercial road maps follow up and execution.