Customer Service Manager

Our client has been in the healthcare industry for over 25 years, is one of the largest Primary Care & Multi Specialty Practices in South Florida and proudly serving that community, right now they are looking for a Customer service manager.

Qualifications / Requirements

  • Excellent computer skills to include creating and working with spreadsheets, pivot tables, analysis data, MICROS, Word, Excel, and Outlook.
  • Ability to read and speak fluently, in the primary language of the property location.
  • Ability to add, subtract, multiply and divide in units of measure, using whole numbers.
  • Ability to apply common sense, define problems, collect data and notify management when necessary.
  • Ability to successfully re-prioritize tasks in a moment’s notice.
  • Excellent time management skills
  • Excellent listening skills
  • Proactive, Team Player, Problem Solver
  • Passionate about hospitality and customer service driven.
  • Exceptional follow-up abilities and able to resolve problems
  • Assume responsibility/accountability.
  • Provide overall direction, coordination, and ongoing evaluation of operations.
  • Ability to quickly evaluate alternatives and decide on a plan of action
  • Think creatively and juggle the needs of the organization
  • Strong organizational skills
  • Respect for all co-workers and guests.
  • Pride in your work by creating positive energy, excitement, and fun.
  • Demonstrate positive behaviors; smiling, being polite and courteous.
  • Able to develop a camaraderie with team members.
  • Ability to understand patient’s service needs.
  • Ability to be well organized, maintain concentration and think clearly when providing service to patients within any given period of time.
  • Ability to focus attention on details.
  • Ability to follow directions thoroughly.
  • Ability to work cohesively with co-workers as part of a team.


  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles patient problems, complaints, and deficiency.
  • Interacts with patients to obtain feedback on product quality and service levels.
  • Strives to improve service performance.
  • Conducts daily follow-ups for client satisfaction and quality standards.
  • Familiar with NPS (Net Promoter Score).
  • Must have high-level concierge services.
  • Composes and assess trainings results for patient services.

Education / Training

  • Bachelor’s degree in Hospitality related field preferred.
  • 3-5 years of Hospitality experience (Required).
  • Excellent written, oral and presentation skills.
  • Proficient in Microsoft and Excel Office.
  • Ability to communicate clearly and effectively in English and Spanish, both in spoken and written form.
  • Strong interpersonal skills with the ability to communicate effectively with management.
  • Must be able to work varied shifts, including nights, weekends and holidays.