Global IT Manager (JN -112020-4291)

Our client is a leading telecommunication and digital services provider which serves 50 million customers and employees over 12,000 people around the world.

This is a great opportunity to be part of a company ranked in the top 25 of multinational companies of the “Great Place to Work” that offers great benefits for their employees.

They are currently looking for a Global IT Manager , to join their team in Panama or Miami, FL. As Global IT Manager, youwill be responsible to plan, organize, and manage staff, third party, to ensure the stable and secure operation of the organization’s IT application and systems infrastructure and service desk.

They are looking for an open-minded, passionate candidate, someone committed to the timely delivery of a job well done. Someone with integrity and recognized leader in his/her field. A leader that motivates by example and provides his/her peers and subordinates with quality interpersonal experience.

Qualifications / Requirements

  • Bachelor’s or Master’s degree in Computer Science or related field
  • Project management principles

Essential Knowledge:

  • Help Desk, Service Desk and IT Systems Management
  • Project Management
  • MS Office Skills
  • Written, verbal communication and numerical skills
  • Relevant Business Process, network control and information technology experience


The responsibilities include managing operation and evolution of the corporate IT platform:

  • Full lifecycle of IT services that incudes Strategy, Design, Implementation, Transition, Operation and adoption of new technologies – such as productivity tools (e.g., Microsoft 365, VDI, Service Now) and systems (e.g., Cloud, Legal, Revenue Assurance, Telecommunications and Call Center )
  • Maintain organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for Implementing emerging technologies
  • Manage resources and timetables to meet customer engagements, agreed SLA’s and company goals
  • Monitor organizational efficiencies, proactive actions to continuously enhance services, systems and support ( Cloud, Network, Backups, Applications)
  • Maintain quality of service by establishing and enforcing Millicom standards, KPIs, metrics
  • Disaster recovery and back-up procedures and controls
  • IT Asset management for software, devices, providing global oversight, policy and compliance enforcement · IT contract and vendor management for services and products
  • IT budget responsibility – OpEx, CapEx · Maintain controls to ensure objectives on financial statements and related processes qualify for Sarbanes Oxley certification.
  • Ensure our systems are secured and be a security advocate, executioner · Manage and participate in audits of technologies and processes implemented

Core Responsibilities: 

  • Project Management: New applications selection, implementation and rollout
  • Operation and Maintenance
  • Incident and Problem Management
  •  Change, Release and Configuration Management
  • Network Management
  • Physical Security Management
  • Availability Management – BCP, DRP
  • Capacity Management – Performance
  • Service Management – SLA, KPI
  • Application systems support (Microsoft 365, VDI, ServiceNow, SaaS, IaaS, PaaS), IT Asset Management: Mobile, PC, Licence management and upgrades
  • Implement security strategies and solutions
  • Contract Management: Monthly SLA Performance Reviews
  • Budget (CaPex and OpEx)
  • Implement and guard compliance controls related to IT (e.g. SOX, ITGC, Riskonnect)
  • Ensure that IT policies and procedures are in place and properly applied, monitor to ensure consistency
  • Daily, weekly, monthly report / dashboard related to IT services and tools (Tableau)
  • Be a leader in the IT Transformation, including the implementation of new technologies, consistent with the company’s Digital Lifestyle strategy.



Core Competencies: 

  • Developed negotiation and communication skills
  • Developed management and leadership skills
  • Exceptional service and results orientation
  • Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving complex problems
  • Ability to work under pressure and time constraints
  • Ability to work effectively with a wide range of cultures in a diverse community
  • Ability to present ideas in a business-friendly and user-friendly language. Successfully presents technical information. Ability to make effective and persuasive presentations to senior management
  • Ability to achieve results through others
  • Excellent self-organization and self-direction in performance of tasks, including time management skills
  • Swift decision making, with innovation, intergrity and positive attitude
  • Client management experience – internal and external