Inbound Sales Specialist (JN -052021-4466)

Our client is a startup company with a great mission to help senior citizens and their families by providing companionship services, support, and care in the aging journey and they are currently seeking Inbound Sales Specialist across the US to join their team!

#LI-MS2

#LI-Remote

Qualifications / Requirements

  • Friendly, enthusiastic, and social personality
  • Self- motivated individual
  • Sales experience (highly desired)
  • Prior experience in a startup environment is a plus
  • Prior experience working with seniors is a plus
  • Must be fluent in English; bilingual is an added benefit
  • High school diploma or general education degree (GED)
  • Customer-centric mentality with 2-3 years of experience in a medium to high-volume call center
  • Customer Service experience 3+
  • Experience with remote work 2-3 years

Responsibilities

  • Managing medium call volume from inbound phone traffic
  • Engaging with customers, listening and uncovering their needs while making recommendations and maximizing revenue for the company
  • Conducting a proactive, consultative needs analysis on new and existing customers while also identifying and including the development of customer-centric product solutions
  • Provide the highest level of customer service while hitting benchmarks and converting incoming calls into a scheduled visit
  • Handling and conducting phone duties in a timely and professional manner in accordance with company policies and procedures
  • Achieving member engagement standards set for the department by following the established departmental policies and procedures
  • Demonstrating a full understanding of current campaigns and offerings while communicating them clearly to customers at every sales opportunity
  • Responding to customer complaints in a professional manner and attempting to resolve objections in accordance with established guidelines
  • Multitasking and operating several applications along with proficiency in G-Suite
    The ability to operate in a fast-paced environment
  • Possessing excellent verbal and written communication skills