Pre – Sales Support Capacity

Our client is a telecommunication company with a great corporate culture, right now they are looking for a Pre – Sales Support Capacity to collaborate with Operational Marketing and Sales to produce deliverables that leads to uncovering opportunities and booking profitable sales.

Qualifications / Requirements

  • Exhibit qualities such as integrity, reliability, authenticity, teamwork.
  • Be confident in abilities and able to deliver tough messages with professionalism and without damaging relationships.
  • Ability to build confidence and trust with department members and external business partners.
  • Strong oral and written communication skills, analytical, interpersonal, and organizational skills.
  • High integrity individual, critical thinker, detail oriented and independently pursue projects to completion.
  • Advance MS Office required.
  • SalesForce knowledge.
  • Excellent problem-solving skills.
  • A strong work ethic and ability to handle multiple tasks.
  • Team player, able to be flexible and work well with others as a team player, as well as able to understand how own role impacts overall processes and step into other roles when necessary.

Responsibilities

The Sales Support must able to communicate at a detailed level about all the
technologies available. Deliverables include analysis, tech and commercial requirements, high-level designs, detailed specifications, technical presentations and RFP responses, in some cases. This role is highly influential in supporting internal and external customers to make decisions based upon technical/commercial analysis and establishing/maintaining strong relationships throughout the sales cycle.

Duties and Responsibilities include, but not restrict, the following:

  • Generate customer price quotations;
  • Aggregate customer’s requirements directly through Sales, understanding customer’s existing network, key locations and technical needs;
  • Responsible for managing and feeding internal Sales system (SalesForce), CRM, etc, for specifics customers.
  • Build relationships with internal customers serving as the tech/commercial liaison from pre-sales to post-sales;
  • Support the healthy growth of strategic product, sales, and revenue through proactive engagement with a limited number of customers;
  • Clearly communicates the customer design to the teams responsible for ordering, implementation and ongoing support;
  • Support internal cross-functional teams and departments to obtain required approvals of non-standard solutions.

Education / Training

  • Bachelor degree in Engineering
  • Bilingual (English / Spanish)
  • Portuguese is a plus.

Background

  • 2+ years of experience in sales support within the telecommunications field.
  • Demonstrated some level of knowledge in SDH, Layer 2 networking, including, MEF Carrier Class Ethernet Networks, DWDM Wavelengths, and SONET digital hierarchy.