Service Manager – Pompano Beach (JN -102021-4618)

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Why Join Us

 Looking for a company where your entrepreneurial spirit can contribute to real company growth amongst other
A-players?
 Exhaustingly competitive and set high expectations for yourself and others?
 Penalized for your candor and tired of being micromanaged by others?

90% of health, vision, dental, and vision insurance.
Competitive PTOs(discuss directly with our client).
401k with a match of 3%. Bonuses 1-3% of their salary 3 times per year.

 The key to our 35+ year success is our integrity in addressing the long-term needs of our customers and our
exceptional drive to provide cutting edge products and superior first-class service while preserving our most
precious resource: water
 Sun Sentinel Top Workplace in 2018
 Excellent Medical, Dental, Vision, and 401K benefits provided. Great work-life balance!
 We offer profit sharing. The company’s success is your success!
 We are proud to support our employees’ ideas in a collaborative environment. No bureaucracy.

Our Service Manager will have full responsibility for the Service Department’s top and bottom line including maintenance,
repair, upgrade, and replacement of high-end irrigation pump stations and water management products while ensuring
staff provides the highest level of service to our clients.

Qualifications / Requirements

You are the superstar we are looking for if you are:
 Highly self-confident- especially in handling difficult customer communications.
 Ambitious/Self-motivated, taking the initiative to do things without being asked.
 Flexible-able to prioritize across multiple tasks and open to change.
 Poised- under pressure or stress- don’t give up when things are hard.
 Proactive long-term thinking and problem-solving mindset.
 Organized- able to evaluate several areas of the business simultaneously and give attention to the most critical.
 Accountable/Disciplined- seeing things through to completion. Not making excuses.
 Consistent/Dependable/Loyal- provide routine support and training to the team.
 Curious- desire to learn new things/skills outside your comfort zone.
 Team player-help others succeed, fill in where needed.
 Trustworthy- have the integrity to make decisions in the best interest of the customer/company.
 Empathetic/Optimistic/Sincere- able to make customers feel understood.

Responsibilities

What you will do:
 Engage with customers and describe the positive impacts of our recommended product and service solutions in an easy-to-understand way that will compel them to act. Follow-up must be timely and meet customer expectations.
 Build rapport and handle customer objections and escalated customer communications ensuring high customer
satisfaction and retention.
 Ensure department growth by overseeing Service team productivity related to service requests, database accuracy,
flow guard remote support, work order creation, execution, and closeout, proposal creation/follow up, and
Maintenance customer retention.
 Hold technicians accountable for fieldwork scope and communication with the office of tasks completed and future
work proposed.
 Ensure the Service team follows Hoover processes and provides training/coaching on any skill areas lacking.
 Strategize with the management team to ensure we are meeting company goals.
 Ensure we meet department revenue and productivity goals while utilizing company resources (materials,
equipment, employees) in the most efficient manner.
Warning! High-Achievers Only!!