Why Join Us
Looking for a company where your entrepreneurial spirit can contribute to real company growth amongst other
Exhaustingly competitive and set high expectations for yourself and others?
Penalized for your candor and tired of being micromanaged by others?
90% of health, vision, dental, and vision insurance.
Competitive PTOs(discuss directly with our client).
401k with a match of 3%. Bonuses 1-3% of their salary 3 times per year.
The key to our 35+ year success is our integrity in addressing the long-term needs of our customers and our
exceptional drive to provide cutting edge products and superior first-class service while preserving our most
precious resource: water
Sun Sentinel Top Workplace in 2018
Excellent Medical, Dental, Vision, and 401K benefits provided. Great work-life balance!
We offer profit sharing. The company’s success is your success!
We are proud to support our employees’ ideas in a collaborative environment. No bureaucracy.
Our Service Manager will have full responsibility for the Service Department’s top and bottom line including maintenance,
repair, upgrade, and replacement of high-end irrigation pump stations and water management products while ensuring
staff provides the highest level of service to our clients.
Qualifications / Requirements
You are the superstar we are looking for if you are:
Highly self-confident- especially in handling difficult customer communications.
Ambitious/Self-motivated, taking the initiative to do things without being asked.
Flexible-able to prioritize across multiple tasks and open to change.
Poised- under pressure or stress- don’t give up when things are hard.
Proactive long-term thinking and problem-solving mindset.
Organized- able to evaluate several areas of the business simultaneously and give attention to the most critical.
Accountable/Disciplined- seeing things through to completion. Not making excuses.
Consistent/Dependable/Loyal- provide routine support and training to the team.
Curious- desire to learn new things/skills outside your comfort zone.
Team player-help others succeed, fill in where needed.
Trustworthy- have the integrity to make decisions in the best interest of the customer/company.
Empathetic/Optimistic/Sincere- able to make customers feel understood.
What you will do:
Engage with customers and describe the positive impacts of our recommended product and service solutions in an easy-to-understand way that will compel them to act. Follow-up must be timely and meet customer expectations.
Build rapport and handle customer objections and escalated customer communications ensuring high customer
satisfaction and retention.
Ensure department growth by overseeing Service team productivity related to service requests, database accuracy,
flow guard remote support, work order creation, execution, and closeout, proposal creation/follow up, and
Maintenance customer retention.
Hold technicians accountable for fieldwork scope and communication with the office of tasks completed and future
Ensure the Service team follows Hoover processes and provides training/coaching on any skill areas lacking.
Strategize with the management team to ensure we are meeting company goals.
Ensure we meet department revenue and productivity goals while utilizing company resources (materials,
equipment, employees) in the most efficient manner.
Warning! High-Achievers Only!!